@_staciaaa Thanks for your question. Please call our advisors at 242-3569-8500 to review the status of your refund. ^S

@RolandRoesler Hi there. It is still considered legal tender and should be accepted. With that said, if merchants are refusing to take it, you can bring it into any RBC branch, and we will happily exchange it for you. ^SF

@RolandRoesler Regrettably, because the bill has been damaged/creased, the ATM is unable to accept it. ^SF

@MirageWL8 Hi there. Could you provide us with more information on what issues you’re having with the RBC Direct Investing platform? ^S

@Smileyyeg Thanks for reaching out, Kyle. We'll be happy to help with any general questions you have. -- Sarah B

@NickiMJ70 Hey Nicole. There isn't a fee to close your account at a branch. You can find hours and locations here: t.co/pozr5CuK4l. ^SF

@raygaurca Thanks for letting us know, Ray. It's being worked on now and should be resolved soon. In the meantime, please consider using online banking. ^S

@RubeenaS1822 Thank you for reaching out, Rubeena. While the branch should have provided clarity on why they couldn't provide the letter when you visited, our advisors at 1-800-769-2511 can certainly request one for you to be mailed or sent to a branch for you to pick up. ^S

@MirageWL8 RBC Direct Investing order entry was temporarily unavailable earlier today. Service has been restored. We’re grateful for your patience ^DH

@deepvoic3 Thanks for your question. Yes, we are experiencing intermittent issues with online and our mobile banking. It is being worked on to be fixed as quickly as possible. ^S

@Glenrwmcd The Order Entry service has been restored for all new orders. Orders placed during the outage may still be pending. While our teams are working on resolving the issue, please call us at 1-800-769-2560 to receive assistance. ^DH

@barbinpei Hi :) Your client card is valid through to the last day of the month it expires. Your new card will automatically be mailed out based on the month of expiry. The only thing that would prevent the new card from being mailed was if you reported your card lost/stolen. ^SF

@usagbeleke Hi there - if you're having trouble with the RBC Mobile app, please sign in using the full online banking website through a browser on your phone. We're working to resolve the app issue as quickly as possible ^S

@itzBGucci Hello, we are aware of the issue, and our advisors are actively investigating and working to resolve this is as soon as possible. In the meantime, you can try signing in to our website via a browser on your device. We do apologize for any inconvenience this may have caused. ^K

@chardcyber Hi Richard. To confirm, are you sending an Interac e-Transfer or trying to make a bill payment? ^SL

@imtinumoljacob We appreciate you taking the time to reach out, we’re sorry to hear about your negative branch visit. Please know this isn't the experience we want for our clients. We have passed your feedback on to the branch. Thank you. ^SF

@lilianwangui Hi Lili, we don’t have access to the details of an incoming wire transfer until it has been received. Only the sending bank can trace the payment, so we'd recommend the sender contact their bank to investigate. ^E

@gfaholic Thanks for reaching out. Please let us know how we can help you with your banking. ^S

@VNOmambia Hello, we are aware of the issue, and our advisors are actively investigating and working to resolve this is as soon as possible. In the meantime, you can try signing in to our website via a browser on your device. We do apologize for any inconvenience this may have caused. ^K

@raygaurca Hi Ray, we're aware of the current issue with RBC Online Banking, and the Mobile app. Our Team is working to resolve it as soon as possible, please try again later. We apologize for the inconvenience, and thank you for your patience. ^E