During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Hi there. Thank you for your inquiry regarding voting your shares in the upcoming Tesla vote. If you hold your Tesla shares through CIBC Investor’s Edge or another CIBC investment account, you should typically receive proxy voting instructions either by mail or electronically, depending on your account preferences. These instructions will outline how you can vote your shares for the upcoming meeting. If you have not yet received any communication, we recommend the following steps: Check your email and mail for any proxy materials or voting instructions from CIBC. Log in to your CIBC Investor’s Edge or investment account to see if there are any notifications or instructions regarding proxy voting. If you still have not received information, please contact CIBC Investor’s Edge (or your CIBC investment representative) directly and mention that you need proxy voting instructions for the Tesla vote. Our Investor's Edge helpline can be reached at 1-800-567-3343. Please note that CIBC’s general telephone banking team may not have access to detailed investment account information, so contacting the investment team directly is the best approach. ^Steven

@ShaziGoalie Thanks for raising this. We are currently in the process of bringing some technology and operations work in house that is currently performed by third parties in India. Our employees’ roles are unaffected. 1/2

@Social_Moi We truly regret that our response didn’t meet your expectations and understand how frustrating this must be. If you’d like to discuss your concerns further, our offer to connect via DM remains open. We’re here to listen and help in any way we can. ^Steven

@alijamshyd @theOntarianGuy Hi there, thanks for reaching out. CIBC Online and Mobile Banking is currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. ^Monique

Hi Dave. Thank you for sharing your experience. We understand that being asked about the purpose of a cash withdrawal can feel unexpected. For your security and to comply with regulations, our tellers may sometimes ask about the purpose of large cash withdrawals. This is part of our commitment to protecting our clients and the financial system from fraud, money laundering, and other financial crimes. While we appreciate that you’ve been a loyal customer for years, these questions are not meant to be intrusive, they are standard practice for all clients and help ensure the security of your account and our community. Thank you for your understanding. ^Steven

@ewuaro Hi there. We'd like to better understand what happened. Please send us a DM with further details of your concerns with CIBC. ^Steven

Hi Kyle, thank you for bringing this to our attention. To better understand the situation and provide the appropriate support, we’ll need to speak directly with your family member. We recommend they contact our telephone banking team at 1-800-465-2422, available 24/7, so we can assist them further. ^Steven

@tylerlessard Hi Tyler, we are apologize for the wait. We are experiencing a longer wait time during these Holidays. Please remain on the line, an agent will be with you as soon as possible. ^Vlad

@Social_Moi Hi there, we have received your DM and will continue to address your concerns there. ^Steven

@Paul_ACESMONEY Hi there, thanks for reaching out. CIBC Online Banking is currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. We appreciate your understanding. ^Monique

@Silvana_7777 Hi there, thanks for reaching out. We can certainly understand your concern. CIBC Online Banking is currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. ^Monique

Hi Thomas. Thank you for sharing your experience. You’re correct, after paying off a car loan at a Canadian bank branch, there is typically a processing period before you receive the official loan discharge documentation. This is due to the necessary internal steps to verify payment, update records, and generate the formal confirmation. We appreciate your understanding and patience as we work to ensure accuracy in these important financial matters. ^Steven

@001gian Hi there, thanks for reaching out. We can certainly understand your concern. CIBC Online and Mobile Banking are currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. We appreciate your patience. ^Monique

Hi there, thank you for reaching out and bringing this to our attention. We understand how important it is for your CIBC account information to match your government documents, especially for verification purposes. We recommend visiting your nearest CIBC branch, where a representative can review your situation and assist you. You can find your nearest branch using our locator tool: t.co/N0ZRW0atmm. Please bring your government-issued identification with you. You can find more information about our in-person authentication processes here: t.co/qeZIHJeA72 We appreciate your patience and look forward to assisting you in person. ^Monique

Hi there, thank you for reaching out and for sharing your feedback. Usually, you’ll see a “Tell me later” option, which pauses the offer until your next login. The “No thanks” option appears after skipping the offer a few times. If you received an email about this promotion, you can access the offer from there anytime before it expires. The expiration date is shown in the email, and after clicking “No thanks,” you’ll be reminded that you can still accept the offer until that date. If you have any other questions, feel free to chat with an agent through Online Banking or call the number on the back of your card. ^Vlad

@darkus_prod Hi there, thanks for reaching out. We can certainly understand your concern. CIBC Mobile Banking is currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. We appreciate your understanding during this matter. ^Monique

@ShaziGoalie We continue to invest in our team and recruit for roles across our bank. CIBC has been a net creator of over 4,000 jobs within Canada over the past five years. 2/2

@PreetGr52582231 Hi there, thanks for reaching out. CIBC Online Banking is currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. We appreciate your understanding. ^Monique

@1989gmt400 Hi there, thanks for reaching out. We can certainly understand your concern. CIBC Mobile Banking is currently unavailable. We’re working hard to resolve it and apologize for any inconvenience. We appreciate your patience during this matter. ^Monique