In the event of a @CanadaPostCorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Hi there. Thank you for your inquiry regarding voting your shares in the upcoming Tesla vote. If you hold your Tesla shares through CIBC Investor’s Edge or another CIBC investment account, you should typically receive proxy voting instructions either by mail or electronically, depending on your account preferences. These instructions will outline how you can vote your shares for the upcoming meeting. If you have not yet received any communication, we recommend the following steps: Check your email and mail for any proxy materials or voting instructions from CIBC. Log in to your CIBC Investor’s Edge or investment account to see if there are any notifications or instructions regarding proxy voting. If you still have not received information, please contact CIBC Investor’s Edge (or your CIBC investment representative) directly and mention that you need proxy voting instructions for the Tesla vote. Our Investor's Edge helpline can be reached at 1-800-567-3343. Please note that CIBC’s general telephone banking team may not have access to detailed investment account information, so contacting the investment team directly is the best approach. ^Steven

@ManyBeenRinsed Like any large organization, we continuously review our operations to ensure we meet our current and future business needs. We wish to clarify that in 2026, we are leaving a partially used office location and moving the work to our other centres in Canada where we have capacity.

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@ShaziGoalie Thanks for raising this. We are currently in the process of bringing some technology and operations work in house that is currently performed by third parties in India. Our employees’ roles are unaffected. 1/2

@Social_Moi We truly regret that our response didn’t meet your expectations and understand how frustrating this must be. If you’d like to discuss your concerns further, our offer to connect via DM remains open. We’re here to listen and help in any way we can. ^Steven

Hi Dave. Thank you for sharing your experience. We understand that being asked about the purpose of a cash withdrawal can feel unexpected. For your security and to comply with regulations, our tellers may sometimes ask about the purpose of large cash withdrawals. This is part of our commitment to protecting our clients and the financial system from fraud, money laundering, and other financial crimes. While we appreciate that you’ve been a loyal customer for years, these questions are not meant to be intrusive, they are standard practice for all clients and help ensure the security of your account and our community. Thank you for your understanding. ^Steven

@ShaziGoalie Like any large organization, we continuously review our operations to ensure we meet our current and future business needs. We wish to clarify that in 2026, we are leaving a partially used office location and moving the work to our other centres in Canada where we have capacity.

@ewuaro Hi there. We'd like to better understand what happened. Please send us a DM with further details of your concerns with CIBC. ^Steven

Hi Kyle, thank you for bringing this to our attention. To better understand the situation and provide the appropriate support, we’ll need to speak directly with your family member. We recommend they contact our telephone banking team at 1-800-465-2422, available 24/7, so we can assist them further. ^Steven

@Ru4artwork @CIBCCaribbeanBB Hello. You can reach the CIBC Caribbean social media team at t.co/zSYJyo1v5R and t.co/oVPq7aDCIS. For details, please visit t.co/Yx66XBHfHT ^Daniel

@ManyBeenRinsed We continue to invest in our team and recruit for roles across our bank. CIBC has been a net creator of 5,000 jobs in Canada over the past five years.

@ManyBeenRinsed This decision was not made lightly and the work will remain in Canada. We’re committed to treating affected team members fairly, making every effort to find new opportunities for our colleagues or providing them with outplacement and transition support where that’s not possible

@tylerlessard Hi Tyler, we are apologize for the wait. We are experiencing a longer wait time during these Holidays. Please remain on the line, an agent will be with you as soon as possible. ^Vlad

@Social_Moi Hi there, we have received your DM and will continue to address your concerns there. ^Steven

Hi Thomas. Thank you for sharing your experience. You’re correct, after paying off a car loan at a Canadian bank branch, there is typically a processing period before you receive the official loan discharge documentation. This is due to the necessary internal steps to verify payment, update records, and generate the formal confirmation. We appreciate your understanding and patience as we work to ensure accuracy in these important financial matters. ^Steven

Hi there, thank you for reaching out and bringing this to our attention. We understand how important it is for your CIBC account information to match your government documents, especially for verification purposes. We recommend visiting your nearest CIBC branch, where a representative can review your situation and assist you. You can find your nearest branch using our locator tool: t.co/N0ZRW0atmm. Please bring your government-issued identification with you. You can find more information about our in-person authentication processes here: t.co/qeZIHJeA72 We appreciate your patience and look forward to assisting you in person. ^Monique

@ShaziGoalie We continue to invest in our team and recruit for roles across our bank. CIBC has been a net creator of over 4,000 jobs within Canada over the past five years. 2/2

Hi there. Thank you for reaching out and sharing your concerns. When you change your overdraft protection fee type from Monthly Fixed Fee to Pay Per Use, the Monthly Fixed Fee will still be charged for that month, even if the change is made at the beginning of the month. This is because the fee for the current month is assessed at the end of the month, based on the account’s status at the beginning of that period. For example, if you switch your fee type in December, the Monthly Fixed Fee for December will still be applied at the end of the month but will not appear again after that. If this was not clearly communicated to you, we sincerely apologize for any confusion. If you have any additional questions or concerns regarding fees on your account, please feel free to give us a call at 1-800-465-2422. We’re here to help and would be happy to discuss your account in more detail. ^Steven

Hi there, we apologize for the wait and to read about this situation. We are experiencing a high volume of calls during these Holidays. Please give our team a call when convenient. You can also explore the option or using our Live Chat service through Online Banking, if you haven't already. Thank you for your continouos patience. ^Vlad