@NickiMJ70 Hey Nicole. There isn't a fee to close your account at a branch. You can find hours and locations here: t.co/pozr5CuK4l. ^SF

@raygaurca Thanks for letting us know, Ray. It's being worked on now and should be resolved soon. In the meantime, please consider using online banking. ^S

@RubeenaS1822 Thank you for reaching out, Rubeena. While the branch should have provided clarity on why they couldn't provide the letter when you visited, our advisors at 1-800-769-2511 can certainly request one for you to be mailed or sent to a branch for you to pick up. ^S

@usagbeleke Hi there - if you're having trouble with the RBC Mobile app, please sign in using the full online banking website through a browser on your phone. We're working to resolve the app issue as quickly as possible ^S

@itzBGucci Hello, we are aware of the issue, and our advisors are actively investigating and working to resolve this is as soon as possible. In the meantime, you can try signing in to our website via a browser on your device. We do apologize for any inconvenience this may have caused. ^K

@imtinumoljacob We appreciate you taking the time to reach out, we’re sorry to hear about your negative branch visit. Please know this isn't the experience we want for our clients. We have passed your feedback on to the branch. Thank you. ^SF

@lilianwangui Hi Lili, we don’t have access to the details of an incoming wire transfer until it has been received. Only the sending bank can trace the payment, so we'd recommend the sender contact their bank to investigate. ^E

@gfaholic Thanks for reaching out. Please let us know how we can help you with your banking. ^S

@VNOmambia Hello, we are aware of the issue, and our advisors are actively investigating and working to resolve this is as soon as possible. In the meantime, you can try signing in to our website via a browser on your device. We do apologize for any inconvenience this may have caused. ^K

@raygaurca Hi Ray, we're aware of the current issue with RBC Online Banking, and the Mobile app. Our Team is working to resolve it as soon as possible, please try again later. We apologize for the inconvenience, and thank you for your patience. ^E

@Littlemarket10 Thank you for reaching out. To discuss the value and options with your Avion Rewards travel plans, please speak with our specialists at 1-877-636-2870 as they will have the tools and secure access to review options with you. ^S

@ManderPanda2 Hello, we are sorry to hear that call keeps disconnecting on you. To make it easier for you, you can contact us by phone at 1-800-769-2561, available at all times. This number will bypass the virtual assistant and transfer the call to an advisor. ^DB

@gurtmania Thanks for letting us know. If you're referring to a credit card not activating properly, please call our specialists at 1-800-769-2512 anytime. ^S

@d1gidaemon Hi there - we don't have an ETA at the moment, but are working to correct the issues as quickly as possible ^S

@Trendstockers Hi, some RBC Direct Investing clients experienced problems earlier today which are now resolved. We’re grateful for your patience. If you're still experiencing issues, please call 1-800-769-2560, M-Fri 7am-8pm EST, & tell the Virtual Assistant you're having ‘Technical Issues’. ^E

@crjackson1978 Thank you for brining this to our attention, CJ. It will not affect your application from being processed. Best of luck with your job search! ^S

@kristinaennis Hi there, thanks for reaching out. We're not aware of phone calls like you describe. We'd advise reaching out to our advisors at 1-800-769-2511, as they'll have access to your information to see what the call may be pertaining to, or if it was actually RBC calling you. ^SF

@BabaYag30725890 Hi there, we're not aware of any outages at this time. Please call our experts @ 1-800-769-2561 ^JA

@kwabiegong Hi there! If you're having trouble with our app, our local experts will be happy to help. You can give them a call at t.co/OT433iEZgr ^R

@travistruant Thanks for bringing this to our attention, Travis. Please send a DM with details as to what happens when you click them or call 1-800-769-2555 to have it escalated. ^S