@_staciaaa Thanks for your question. Please call our advisors at 242-3569-8500 to review the status of your refund. ^S

@MirageWL8 Hi there. Could you provide us with more information on what issues you’re having with the RBC Direct Investing platform? ^S

@NickiMJ70 Hey Nicole. There isn't a fee to close your account at a branch. You can find hours and locations here: t.co/pozr5CuK4l. ^SF

@raygaurca Thanks for letting us know, Ray. It's being worked on now and should be resolved soon. In the meantime, please consider using online banking. ^S

@RubeenaS1822 Thank you for reaching out, Rubeena. While the branch should have provided clarity on why they couldn't provide the letter when you visited, our advisors at 1-800-769-2511 can certainly request one for you to be mailed or sent to a branch for you to pick up. ^S

@MirageWL8 RBC Direct Investing order entry was temporarily unavailable earlier today. Service has been restored. We’re grateful for your patience ^DH

@barbinpei Hi :) Your client card is valid through to the last day of the month it expires. Your new card will automatically be mailed out based on the month of expiry. The only thing that would prevent the new card from being mailed was if you reported your card lost/stolen. ^SF

@Glenrwmcd The Order Entry service has been restored for all new orders. Orders placed during the outage may still be pending. While our teams are working on resolving the issue, please call us at 1-800-769-2560 to receive assistance. ^DH

@usagbeleke Hi there - if you're having trouble with the RBC Mobile app, please sign in using the full online banking website through a browser on your phone. We're working to resolve the app issue as quickly as possible ^S

@itzBGucci Hello, we are aware of the issue, and our advisors are actively investigating and working to resolve this is as soon as possible. In the meantime, you can try signing in to our website via a browser on your device. We do apologize for any inconvenience this may have caused. ^K

@chardcyber Hi Richard. To confirm, are you sending an Interac e-Transfer or trying to make a bill payment? ^SL

@imtinumoljacob We appreciate you taking the time to reach out, we’re sorry to hear about your negative branch visit. Please know this isn't the experience we want for our clients. We have passed your feedback on to the branch. Thank you. ^SF

@lilianwangui Hi Lili, we don’t have access to the details of an incoming wire transfer until it has been received. Only the sending bank can trace the payment, so we'd recommend the sender contact their bank to investigate. ^E

@gfaholic Thanks for reaching out. Please let us know how we can help you with your banking. ^S

@VNOmambia Hello, we are aware of the issue, and our advisors are actively investigating and working to resolve this is as soon as possible. In the meantime, you can try signing in to our website via a browser on your device. We do apologize for any inconvenience this may have caused. ^K

@raygaurca Hi Ray, we're aware of the current issue with RBC Online Banking, and the Mobile app. Our Team is working to resolve it as soon as possible, please try again later. We apologize for the inconvenience, and thank you for your patience. ^E

@aschwanden4stc We understand the new layout may feel different at first & can take some getting used to. The updated experience is designed to make it easier to navigate & access key banking features. To provide feedback select More at the bottom of the app, then scroll down & "Give Feedback"^S

@Littlemarket10 Thank you for reaching out. To discuss the value and options with your Avion Rewards travel plans, please speak with our specialists at 1-877-636-2870 as they will have the tools and secure access to review options with you. ^S

@gurtmania Thanks for letting us know. If you're referring to a credit card not activating properly, please call our specialists at 1-800-769-2512 anytime. ^S

@NetBeavus Hi there - we're sorry to hear your transfer hasn't been received. So we can look into what is causing the issue, please call our support team at 1-800-769-2555. Thanks ^S