@VintageJasmiine We can understand how this kind of experience is disappointing and would like to look into it for you. We'd like to connect you with a store manager regarding your visit. If this works for you, please DM us with your email address, phone number, full name, and store location.

@Luh_Red_ Hi there! Please share the details of your experience with us via DM, we would like to share it with the appropriate teams.

@SydneyNassiri More than 3 million people entered the queue for 3,000 tickets, and we are truly grateful for your loyalty and excitement this community continues to show. For those who did not get a ticket, stay tuned for a giveaway in the near future. 🧡💫

@ShamarriKiar Hi there! We are so sorry to hear that you have not received your password reset email, we understand how that can be disappointing. Please send us a DM with your full name, email and phone number. Thank you!

@kri_az82 Hi there! We'd like to look into this further with you. When you have a moment, please send us a DM with your full name, phone number, and email address. Thank you.

@Rhomie_xOx Hi there. We truly understand the situation you're experiencing with your online payment. We'd be happy to look into this for you. When you have a moment, please send us a DM with your full name, email address, and phone number, so we can look into this further. Thank you!

@syddthekidd4 We're sorry to hear that you were disappointed by your visit with us, and we'd like to discuss this further with you. Please send us a DM with your full name, phone number, and email address. Thank you.

@TamaraLesl41452 Hi! Please reach out to us on Instagram, X, or Facebook DMs, so we can chat more about this!

@blurunsushi Hi there! We are so sorry to hear that you are having issues placing an order for 2 months, we understand how this can be disappointing. Please DM us with your full name, email, phone number and details. We would like to look into this!

@ooooothatsher Hi there, we understand how upsetting this must be, and we'd like to look into your order. Can you please send us a DM with your full name, phone number, email address and order number? Thank you.

@missameriKATna We are so sorry to hear this! Our policy clearly outlines procedures on cataloging and properly disposing any product that is expired in all of our stores. Please direct message us with the purchase information so that we can follow up with our stores on this.

@EricaLaBarre3 We can understand how disappointing having this kind of experience is and would like to look into it for you. Please DM us with your email address, phone number, full name, store address, and further details of your experience.

@beautyNbeastin Hi there! We're sorry to hear you weren’t able to pick up this Beauty Steal. Some of our sale items just fly off our virtual shelves! We understand this can be disappointing and we invite you to visit the product page to check availability at a store near you 🧡

@catladylexi Hi Lexi, we can see how upsetting this must be, and we'd like to look into this further. Can you please send us a DM with your full name, phone number and email address? Thank you.

@FinleyMoodier Full name, email address, phone number. Thank you!

@Brandi_HXC Hi there! We're sorry to hear this about your order, and we understand how this can be disappointing. We'd like to look into this further with you. Please send us a DM with your full name, phone number, and email address. Thank you.

@Taylorx_27 Hi Taylor, we understand how upsetting this must be, and we'd like to look into this further for you. Can you please DM us your full name, phone number and email address? Thank you.

@Rose__Royce Hi there. We truly understand the situation you're experiencing with our Chat Guest Service Team. We'd be happy to look into this for you. When you have a moment, please send us a DM with your full name, email address and phone number, so we can look into this further. Thank you!

@bravoblogbitch Hi there, we're sorry to hear this and understand your concern. Can you please send us a DM with your full name, phone number, email address and further details regarding your experience? Thank you!

@just_trinity357 Hi there. We understand how frustrating this can be. We'd be happy to look into this for you. When you have a moment, please send us a DM with your full name, email address, and phone number so we can look into this further. Thank you!