@boogodda Hi there! We’re sorry your order hasn’t arrived yet, this isn’t the experience we want for you. Please reply with your full name, order #, and the email or phone number on the order so we can look into this. ~ ON Customer Relations

@SquirrelTew Hi Jeff, We’re so sorry to hear about your in-store experience, and we truly appreciate you taking the time to share it with us. Please DM your name, email, and phone number and the store location so we can document your experience. ~ Old Navy Customer Relations

@tm4yne Hi, we’re sorry to hear your jeans arrived with a hole in them, that’s not what we want for you. Please DM us your order number, full name, and the email or phone number linked to the order so we can look into this for you. ~ ON Customer Relations

@Kir_Lynn Hi Kirsten, we are so sorry to hear that your order was cancelled, and we would like to look into this for you. Please DM us with the order number and the email address used so we can provide you with the next steps. We look forward to hearing from you.

@missfullofmagic Hi Mariana, we're concerned to see that holes have developed in your shirt and we'd love to see the options we have to help today. Please DM us with your email address and order number. Once we have this info we can walk you through next steps.

@HopeLoveLaughMA Thanks for sharing this with us. Clean, comfortable stores are important to us. Please feel free to DM us with the specific store location so we can share your feedback with the appropriate team for review. Thanks for shopping with us!

@jess_frausto Hi Jess, We’re truly sorry to hear that your new jeans arrived with the security tag still attached. Please feel free to DM us with your full name, order number and email address so we can address this issue. We look forward to your reply. ~ Cam, Old Navy Customer Relations

@moon_ajna_momma Hi there, we're concerned to hear that your order was not received and we'd love to look further into your delivery for you. Please DM us with your order number and email address so we can see the options we have to help. We look forward to hearing back from you soon.

@SethRojello Great question! While we don’t have specific details on the restocking of merchandise, we’ll absolutely share your interest with our product team. Feedback like yours is incredibly valuable and helps guide future collections and bring back the styles our customers love most.

@KisskissSassy Hi there! We're sorry to hear your uniform order arrived as non-Old Navy items. Feel free to DM us your order number, full name, and the email address or phone number on the order so we can investigate further. Thanks! ~Cam, Old Navy Customer Relations

@SadieJones8385 We are concerned to hear this. We would like to hear more about your experiences. Please send us a DM with your phone number and a good time to call, and a member of our leadership team will reach out directly. Thank you — we look forward to speaking with you.

@Rants_n_shit_ Hi, we're concerned to hear this. Please send us a direct message with your online order and email address. We look forward to your reply!

@Tykeez We're sorry to hear that you received the wrong items. We understand the frustration. So we can look into this for you, please send us a DM with the order number and email address associated with the order. Thank you and we look forward to your DM.

@Maggiethesub Hi there, we are so sorry to hear that a sensor was left on one of the dresses you ordered. Please DM us with the order number and the email address you used to place the order so we can make sure your feedback is shared with the appropriate team.

@lynngotts We’re really sorry to hear this, Lynn—that’s not the experience we want for you. Please DM us your order number and the email address used to shop so we can make sure your feedback is shared with the appropriate teams. We look forward to hearing back from you!

@OverTheTopWendy We’re really sorry for this experience, Wendy—that’s not how we want checkout to feel. Please DM us the email address and phone number used to shop, along with the store location you visited, so we can share your feedback with our leadership team.

@shhhhhhhhell Hi Shell, we are so sorry to hear that the items you purchased for your daughter's Easter basket stuffers weren't included in your bag. We certainly understand your disappointment! We recommend contacting the store where the purchase was made so they can look into this for you.

@_tit6nium_ Hi there, we're concerned to see how your item arrived and we'd be happy to see the options we have to help today. So we can take a look please DM us with your email address and order number. Once we have this info we can see how we can help. We look forward to hearing back.

@threeoneonetwo Hi Vansh, We are concerned to hear this and would like to speak to you regarding this. Will you please send us a DM with your phone number and good time to call so we can have someone reach out to you directly? We look forward to hearing from you. ~ Cam, ON Customer Relations

@Your_Paradisee We’re really sorry for the delay—that’s definitely not the experience we want for you. Please send us a DM with your order number and email address so we can look into this for you. We hope to hear from you soon!