Thanks for the feedback. We know fees and pricing can make a big difference. We aim to keep items priced fairly while supporting the farmers and producers we partner with. Customers can expect to see weekly deals and discounts on our rescued groceries. Having said that, we always want to improve the shopping experience so we'll keep this feedback in mind as we continue to grow. Thanks for taking the time to check out the service!

@KatBurse Thanks for the feedback, Kat! We're glad our team was able to take care of things for you and are actively working on make these experiences rare ones! Let us know if you need anything at all.

@phaltron Hiya! Check out the Flex Plan in your online account. No auto-ship and you simply opt into an order when you like!

Hey Salomon! When it comes to seeing items in our store, we understand this may be different from other grocers. We source from farmers and food producers who help us rescue new food every week and our inventory changes frequently, so collecting payment info when you create and register your account helps us accurately predict our inventory needs. We strive to keep grocery staples in stock, but we aren't able to show exactly what’s available until you have an account and your shopping window opens. Rest assured, all customers can browse groceries, add or remove items from their carts, or skip/cancel before being charged.

@tomd44 So sorry to hear that, Tom! We pack any cold-sensitive items with gel packs and insulation, when needed, to keep your item nice and cool. Please send our team a note here and we'd be happy to help with your previous order : t.co/LTo3KBNcv0

@LuzneryVera Amazing! Thanks for shopping with us 💛

@Tammy_Zane Hey Tammy! We always want to make high-quality food more accessible. We're currently working on this and hope to be able to accept SNAP/EBT very soon!

@DeeBeeThree Yum! Dinner plans looking delish this week

@IMUneik Haha we've got you covered there! Come on over : t.co/1b45JG6XLX

@charlemagne1987 Thanks for sharing, Charles! We're always working on improving the shopping experience and we'll keep this in mind. Be sure to check out our weekly deals in your online inventory as they're always changing!

@NMHYKR So sorry to hear that! Your groceries should be lasting longer than that. If you haven't already, please drop us a note here : t.co/LTo3KBNKky Thanks!

@Marshalyn263174 Yay! So glad to hear that, Marshalyn. Thanks for letting us be a part of your grocery routine!

@Stevemac270 @FedEx We're so sorry to hear that, Steve! Please send our team a note here and we'd love to look into your account : t.co/LTo3KBNcv0

Hey Audrey! We strive to keep grocery staples in stock, but we aren't able to show exactly what’s available until you have an account and your shopping window opens. Rest assured, all customers can browse groceries, add or remove items from their carts, or skip/cancel before being charged.

@terielynnb So glad to hear that, Terie! Let us know if you have any questions.

Hey Daniel! Each week, you'll have a delivery day for your area's grocery service. A few days before that, you'll be able to browse your inventory and customize your cart. Our inventory routinely offers produce, meat/fish, dairy, snacks, pantry staples, plant-based items, beverages, and much more! You'll have the ability to skip any unwanted orders and only get boxes on the weeks it works for you!

@kgdeem They're still up and running! We source groceries from Niman Ranch weekly. Lots of options!

@BobChex Thanks for your support, Bob!

@JulieCromley So 'berry' glad to hear that, Julie!

@Mamaemmey So glad to hear that, Susan!