@staffensara Hi Sara. Can you please message us so we can get more information? Thanks! -BR Care

@AhmadOmarQ Hi! Thank you for bringing this matter to our attention. Please DM us so we can address your concerns. -BR Care

@rk94101 Oh no! Sorry to hear this! Please DM us so we can make this right! -BR Care

@LeeMack_33 Thank you for contacting Baskin-Robbins®. To better assist you, we would like to get some additional information. Our Guest Support team can be reached at 800-859-5339, Monday to Friday, 7am to 7pm EST. We look forward to hearing from you. -BR Care

@lizagupta1 Sorry to hear this! We'd be happy to take a look into this for you, please contact us at customerservice@dunkinbrands.com. Thank you. -BR Care

@LuWillDo We’re sorry to hear this! Please send us a DM with the details, so we can assist. -BR Care

@theyadoretink Oh no! Sorry to hear this! Please DM us so we can make this right! -BR Care

Thanks for reaching out! We take these matters seriously and want to get this to the shop owner as soon as possible. We can request that the franchisee get in touch with you to learn more about your visit. Simply reply back with a summary of your visit, the Baskin-Robbins shop location, as well as your phone number and email address so they can reach out to you. We want every Baskin-Robbins experience to be a reason to celebrate, so we would love to make things right. -BR Care

@CassiusF0x We use guest comments and suggestions to improve our products, services, and promotions, and we’ll be sure to pass along your feedback to the appropriate teams. We appreciate that you took the time to let us know what you think! -BR Care

@kurtschwind Hi! Thank you for bringing this matter to our attention. Please DM us so we can address your concerns. -BR Care

@always_az love to be part of your fav memories! 😊

@enigma9_9_6 Hi. We are so sorry to hear this. Can you please message us so we can get more information? Thanks!-BR Care

@ErinPrivratsky Oh no! Sorry to hear this! Please DM/PM us so we can make this right! -BR Care

@dfresh559 Oh no! Sorry to hear this! Please DM us so we can assist! -BR Care

@Mackbets247 Oh no! Sorry to hear this! Please DM us!

@DcCommunicator Oh no! We are sorry to hear this. Please DM us so we can learn more and assist. Thanks! -BR Care

@SweetCassiopia We’re sorry to hear this! Please send us a DM with the details, so we can assist -BR Care

@lizdaino Oh no! Sorry to hear this! Please DM us so we can make this right! -BR Care

Thanks for reaching out! We really appreciate your feedback and want to get this to the shop owner as soon as possible. We can request that the franchisee get in touch with you to learn more about your visit. Simply reply with a summary of your visit, the Baskin-Robbins shop location, as well as your phone number and email address, so they can reach out to you. We want every Baskin-Robbins experience to be a reason to celebrate, so we would love to make things right! -BR Care