@01CuriousGeorge We stand by the statement we shared on the original poster’s TikTok. We truly care about providing excellent service for millions of guests every day, and when we miss the mark it’s important to us that we listen, learn from it, and try to make it right.

We have a Tim Hortons franchisee in Grimsby, Ontario, who is planning to retire from the business and would like to sell his restaurant to another local franchisee. Following discussions between the two franchisees, existing team members were told that their employment would end with the sale of the restaurant. We believe this was a bad outcome. The selling franchisee has apologized to his team and provided letters today that reconfirm their continued employment. Assuming the sale goes through, the buying franchisee has committed that he will maintain the employment of all the existing team members.

We have a Tim Hortons franchisee in Grimsby, Ontario, who is planning to retire from the business and would like to sell his restaurant to another local franchisee. Following discussions between the two franchisees, existing team members were told that their employment would end with the sale of the restaurant. We believe this was a bad outcome. The selling franchisee has apologized to his team and provided letters today that reconfirm their continued employment. Assuming the sale goes through, the buying franchisee has committed that he will maintain the employment of all the existing team members.

@yegwave We care about the experience of guests and team members and are reviewing what happened with the restaurant owner. We’re committed to making Tims a welcoming place for both guests and team members.

@outforatiz Hi, there. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. t.co/dkbZ9N86ic

@iamcardib Tour schedule: show 🎶, sleep😴, Tims ☕️

@RightUnite1 Hi there. Thank you so much for sharing this with us. Please send us a DM with your email address.

@SitaramDhakal6 Hi Sitaram. Please send us a DM with your email address.

@alexandrasmm Hi Alexandra. Please send us a DM with your email address.

@alexandrahhh_ Hi, Alex. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. t.co/dkbZ9N86ic

@Highteaspeaks Hey there! Thanks so much for sharing this with us. Please send us a DM with your email address.

@torontosports67 Hi Evan. Please send us a DM with your email address.

@spongmg Hi Michael. Please send us a DM with your email address.

@avsinseider Sid and Nate will return in .... Avengers: Doomsday

@KelseyMaracle19 Hi, Kelsey. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. t.co/dkbZ9N86ic

@Deswei17 Hi there. Thank you for sharing this with us. Please send us a DM with your email address.

@Victoria59L Hey Victoria. Please send us a DM. ❤️

@wsnsnw629 Hi, there. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. t.co/dkbZ9N86ic

@TheNehaAggarwal Hi, Neha. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. t.co/dkbZ9N86ic

@_MawaK Hi there. Please send us a DM with your email address. We'll be happy to have an agent follow up with you.