We remove reviews that violate our policies, and hosts can't delete them. Only guests who actually booked the stay can leave one. Ratings on Airbnb skew high partly because we remove listings that fall short of guest expectations.

@Shiwon_NZ_Ao Hi there. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/comp…

@TridentTrue Hello there. We'd like to take a look at this for you right away. Could you please DM us, sending the email address linked to the Airbnb account? Thank you. twitter.com/messages/comp…

@SamBartonNOLA Hello, Samuel. Our goal is to provide the necessary support regarding your issue. We would like to discuss how we can best assist you. Please send us a direct message with the email address associated with the Airbnb account, so we can review the case in more detail. Thank you. twitter.com/messages/comp…

@theannalux Hi Anna, thank you for bringing this to our attention. Please DM us the email address associated with your Airbnb account, so we can have a closer look. twitter.com/messages/comp…

Due to the events unfolding in the Middle East, we have enacted the Major Disruptive Events Policy to help eligible guests and hosts needing to cancel their reservations: airbnb.com/help/article/1…

@Shiwon_NZ_Ao Hello! We’re here to make sure your concern is properly addressed. We’d be happy to explore how we can help further. Please send us a direct message with your email so we can review this more closely. Thanks! twitter.com/messages/comp…

In response to the unrest in Jalisco State, Mexico, we have activated the Major Disruptive Events Policy to assist eligible guests and hosts who need to cancel their reservations. airbnb.com/help/article/1…

In response to the ongoing wildfires across France and Spain, our Major Disruptive Events Policy is in place to assist eligible guests and hosts who need to cancel their reservations. airbnb.com/help/article/1…

@lucas_denison Olá, gostaríamos de saber mais sobre isso. Poderia nos enviar uma DM com detalhes adicionais? Obrigado. twitter.com/messages/comp…

Bonjour, notre objectif est de nous assurer que vous recevez de l'aide concernant votre problème. Nous aimerions voir ce que nous pouvons vous proposer pour vous aider davantage. Veuillez nous envoyer un message direct avec votre adresse e-mail afin que nous puissions examiner la situation de plus près. Merci.

@minpakushufu こんにちは。この件を偶然見かけました。何かお手伝いが必要でしょうか？もしございましたら、Airbnbアカウントに登録されているメールアドレスをDMでお知らせください。ありがとうございます。 twitter.com/messages/comp…

@sedlukshields Hi Laura. We recommend removing your post as it contains personal account information. We have replied to your DM, and we'll follow up from there. Thanks.

@henryk_rebz Hello Henry. We recommend removing your post as it contains personal account information. Your cooperation is highly appreciated. twitter.com/messages/comp…

@zelephantie Thank you for bringing this to our attention. Could you please DM us a few more details on what happened, so we can best assist further? twitter.com/messages/comp…

Hello Jakub, thank you for bringing this to our attention. We would like to take a closer look. Could you please DM us and share the email address linked to the Airbnb account? We only offer support in English on this channel. Feel free to respond in your native language, and we can translate and respond in English.

@MonicaReader2 We recommend removing your post as it contains personal account information. We have responded to your DM.

@byfrndrry Hello. We came across this and were wondering if you need our assistance. If so, please DM us with the email address associated with the Airbnb account. Thank you. twitter.com/messages/comp…

@Crowkab Sachez que, afin de protéger votre vie privée, nous avons supprimé les informations personnelles que vous nous avez communiquées de notre système. Nous vous suggérons de faire de même de votre côté. twitter.com/messages/comp…