NFL fans, we've seen your jersey feedback, and we take it very seriously. We’ve let Patriots and Seahawks fans down with product availability – we own that and we are sorry. This Super Bowl matchup has created unprecedented challenges for us because of the massive surge in demand we saw from Patriots and Seahawks fans. Both teams went from missing the playoffs last season to being in the Super Bowl, an incredibly rare occurrence that led to these two fanbases buying nearly 400% more jerseys since Thanksgiving vs. last year. Even though we ordered substantially more jerseys for these teams than ever before, we’ve struggled to meet the overwhelming demand to keep team color jerseys in stock, which we know is your expectation. As sports fans, we understand your frustration and we will work tirelessly to be better. We are bringing in more team color jerseys daily and offering alternative options in the meantime. We’ve heard questions about the quality of these alternate jerseys and can assure you that, despite some unflattering photos, these jerseys are identical to the standard Nike replica “Game” jersey – one of the highest consumer-rated items we carry built on the core template that has been unchanged since Nike took over NFL jerseys in 2012. That said, if you’ve ordered any product that you’re not fully satisfied with, including one of these alternate jerseys, it can always be returned free of charge via the Fanatics app – part of our long-standing return policy. Fans who purchased online via NFL Shop or the Patriots/Seahawks team stores can do the same. We want you to know that we’re listening and we’re ready with a deep assortment of jerseys and fan gear for whoever wins on Sunday. There is nothing better than serving passionate sports fans and we value your feedback above all.

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