Five years ago, we made a contrarian bet: start with where people live, not what they buy. Today, Bilt is the membership that comes with your home: through your apartment building or your mortgage. We pioneered rewards on rent, built a hospitality layer for residential living, and connected residents to the neighborhoods and businesses around them. And now, we're bringing it all together with a Neighborhood Concierge that doesn't just suggest; it acts. Books the table. Calls the car. Closes the check. We're not done. Not even close. Read our annual CEO letter from Ankur Jain here: t.co/5YpK4N57Ho

@sean_p_walsh 🙌🚀

@suziechen2018 Hey, our support team can help find your credit. Can you send them a DM with the email linked to your Bilt account? @HeyBilt

@AugiesTravels We appreciate the feedback and will pass it along to the team!

@Nami_Nom Hey, sorry for the trouble. Can you send our support account @HeyBilt the email linked to your account? We'll take a look at any issue you have.

@amirhosseinghod Hey! We want to take a look at this for you. To further assist, can you please send a DM to our support account @HeyBilt and provide the email address associated with your Bilt account?

@itsmirabisa Couldn't agree more🙌

We understand that exact rent amounts vary from month to month due to utilities, potential transaction costs from your online payment portal, and other slight fluctuations in variable monthly expenses. For this reason, we allow flexibility with payment amounts, and you do not need to authorize the exact amount due each month. When you set a limit, you acknowledge and agree that we will allow payments up to 110% of this approved amount. We understand the confusion as this is a new transition. That said, we’re always here to help, so please feel free to DM us if you have any other questions.

@MilesTalk Truly sorry to hear this. Our team has been experiencing extremely high volume and are working through our customer queues as quickly as possible. Sending you a DM to see how we can help!

Thank you for reaching out about Bilt Card 2.0! Here are the key details we are sharing publicly at this time: Bilt Card 2.0 Timeline: Bilt Card 2.0 will launch in early 2026 Card Options: We plan to offer three distinct cards to serve our diverse member base: A no-fee card option A premium card with a $95 annual fee A premium card with a $495 annual fee Enhanced Features: The new cards will all include enhanced rewards with points on both rent and mortgage payments, plus additional benefits and value propositions that we'll detail closer to launch. Transition Process: Current cardholders will be seamlessly transitioned from Wells Fargo to our new card platform in early 2026. We'll provide comprehensive details about the transition process in early fall. What This Means for Your Bilt Card Today: Nothing changes with your current Bilt Card experience. Continue using your card as normal, and we'll guide you through the exciting transition as we approach the launch date. What This Means for Your Bilt Points Today: Absolutely nothing. Your Bilt Points do not expire and will remain in your account, totally independent of Card 2.0. Stay tuned for exciting updates!

@itsyagirlkeekss Hey! We want to take a look at this for you. To better assist, can you please DM us the email associated with your Bilt account? Thanks!

@emansyl So happy to hear that!

@cefrimo Sorry for the trouble here — we’ll send you a DM to take a closer look and help get BiltProtect reactivated for you.