We're sorry to hear that your guitar was delayed and was not loaded onto flights KL1266 and KL1603. Unfortunately, we're unable to assist you further via X. Please contact us through one of our other social media channels, such as WhatsApp, Apple Messages, or Facebook Messenger, or give us a call so we can assist you as soon as possible. You can find our contact details here: klmf.ly/37O2XMy

Hello Xander! We attempted to send you a DM but were unable to do so. Please send us a DM with the Customer Care case number, full name and email address. We sincerely apologize for your experience. Once we receive your details, we will review the matter further, as we take situations like this very seriously.

@anushreeganguly @airfrance Please note that we no longer offer personal customer service on X. For further assistance, please contact us through our other available channels. Furthermore, we would advice you to change or delete your message as it contains privacy sensitive data.

@anushreeganguly Please note that we no longer offer personal customer service on X. For further assistance, please contact us through our other available channels. Furthermore, we would advice you to change or delete your message as it contains privacy sensitive data.