@mariruybarbosa Olá, Marina, vimos que você também nos contatou pelo Instagram, e já respondemos. Recomendamos verificar a mensagem e responder se ainda precisar de assistência. Por favor, sugerimos manter apenas um canal de comunicação para evitar demora na resolução. Obrigado.

Hi there, thank you for reaching out to us. We regret to hear about your situation, and we'd like to see how we are able to assist. For us to help you here, please send us the following information via private message, and we'll get back to you soon. - Confirmation number - Pin code - Name on the reservation Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: t.co/tuuNbmGVaG.

Olá Amy, sentimos muito por essas cobranças não reconhecidas. A segurança das informações dos nossos clientes é a nossa prioridade. Utilizamos uma conexão segura para a sua reserva, protegendo os seus dados de cartão de crédito com criptografia e tecnologia 'Secure Socket Layer' (SSL), padrão da indústria. Os nossos procedimentos são auditados anualmente. Por outro lado, os criminosos cibernéticos usam diversos métodos para comprometer cartões, dificultando a identificação da origem do problema. Nós gerimos a cobrança de reservas em cada vez mais acomodações, e quando reservamos outro produto, somos sempre nós a efetuá-la. Se precisa de assistência com essa reserva, por favor nos envie uma mensagem privada com: - Nome do hóspede na reserva: - Número de confirmação: - Código PIN: Retornaremos então com a maior brevidade possível. Muito obrigado.

Hi Sebastian, We regret to hear that an unauthorized payment was taken from your credit card. We recommend contacting your bank immediately to dispute the payment. In order to investigate this from our side, please send us a dm with the following details: - name of person reaching out to us - email address of the account associated with the credit card

Hi Micaela, apologies for replying in English, but at the moment we do not have Spanish speakers available. We regret hearing the accommodation booked by your daughter wasn’t as she expected. We’d be happy to review what happened with the reservation, kindly DM us: - confirmation number - PIN - name on the reservation Thank you.

Oi Amy, você verá um símbolo ao lado de uma conta verificada; o X tem um visto amarelo, indicando que a conta é de uma organização oficial no X. Se estiver em dúvida, verifique há quanto tempo o perfil está ativo, o número de seguidores e postagens anteriores para confirmar a legitimidade da conta. Se precisar de ajuda com sua reserva, envie uma mensagem privada informando: - Nome do hóspede na reserva: - Número de confirmação: - Código PIN: Atenciosamente.

@Wismichu Hola Isma, te hemos respondido al mensaje privado, indicándote los motivos por los cuales tu reserva fue anulada. ¿Podrías revisarlo? Gracias y un saludo. t.co/Z89AAoEgD7

Hola Pepu, gracias por escribirnos. No tenemos información precisa sobre lo sucedido con tu reserva, sin embargo, nos gustaría revisarlo para brindarte una respuesta y determinar cómo podemos ayudarte. Comparte con nosotros por mensaje privado la siguiente información y te responderemos lo antes posible: - Número de confirmación - Código PIN - Nombre del huésped en la reserva Ten en cuenta que nuestro equipo de Redes Sociales no opera en tiempo real. Para asistencia inmediata puedes comunicarte con nuestro equipo de atención al cliente, disponible las 24 horas, aquí: t.co/tuuNbmGVaG Saludos.

Hi there, we understand your concern regarding guest reviews. Please be assured that our moderation team carefully checks each guest review before it is posted. This process guarantees that all comments are initially reviewed by the moderation team, effectively mitigating fraudulent activities and ensuring the integrity of booking calendars.

Hi there, thank you for reaching out and for sharing your concerns with us. We understand how important trustworthy and authentic reviews are when choosing a place to stay, and we appreciate you bringing this to our attention. The reviews on our platform are provided by individuals who have stayed at the property. Only guests who have stayed at a property are invited to leave feedback and score, ensuring that all reviews reflect real experiences. We also have systems in place which are dedicated to identifying any review which is not inline with our policies. Feel free to contact us if you have any questions.

Hola, Majo. Agradecemos que nos hayas contactado y sentimos saber lo que ha pasado. Para que podamos revisarlo, envíanos un mensaje privado con los siguientes datos: - Número de confirmación - Código PIN - Nombre del huésped Nos pondremos en contacto contigo lo antes posible aunque ten en cuenta que nuestro equipo de redes sociales no trabaja en tiempo real. Si prefieres asistencia inmediata, llama a nuestro equipo de Atención al cliente, disponible todos los días, las 24 horas. Aquí encontrarás nuestros números de teléfono: t.co/o8QyR8SaDb Un saludo.

Bonjour Catherine, merci de nous interpeller ici. Nous sommes navrés de lire que vous auriez rencontré des difficultés lors de votre séjour. Bien que nous ne puissions pas vous promettre une résolution différente de celle communiquée par notre service clients, nous pourrons nous renseigner davantage sur la situation si vous nous transmettez en message privé : - un récapitulatif de la situation - le numéro de confirmation - le code confidentiel - le nom complet du voyageur Nous reviendrons ensuite au plus vite vers vous.

Oi Eduardo, lamentamos saber do que informou e gostaríamos de verificar isso para você. Por favor, nos envie uma mensagem privada com mais detalhes sobre o apartamento, se possível com o link de compartilhamento que encontra na nossa página. Se não encontrar o link, não deixe ainda assim de nos contatar. Obrigado desde já.

@Turkeyboy1 Hi Chris, we recommend reading through our reply via DM regarding your booking. You'll see that we did help you, even though you didn't manage to arrive at the hotel in time. Kind regards.

Thank you for reaching out, Harry. We regret hearing that you weren't aware of the bookings being processed and that you were charged. Please send us a DM with the following information for the bookings: - Confirmation number - PIN Code - Name of guest We will do our best to assist you with this. Please keep in mind that the decision to cancel with waived fees ultimately rests with the accommodation.

Hi Tina, thank you for contacting us. We regret hearing that the accommodation is not honoring your stay. Kindly DM us your booking details: - Confirmation number, - PIN-code, - Name on the reservation, so we can look into this for you. Keep in mind, our Social Media Team does not work in real time, for immediate support you can call our 24/7 Customer Service Team here: t.co/tuuNbmGVaG.

@kirti155021 Greetings, we sincerely appreciate your patience. A message has been sent to you privately, and we kindly request that you refer to that message for further information. Thank you for your understanding; it is greatly valued.

Hi Sharad, we regret to hear what happened when you booked accommodation. It sounds like your booking didn't confirm successfully, but the payment was collected. Were you charged by t.co/fGhmZE7riF or by the accommodation? If we've charged you, our system will recognize that the payment isn't linked to a booking and automatically refund it back. Once the refund is processed, it can take 7-12 days to reflect in your account - you should've also received an email confirming this. If you send us a private message with the following details, we'll look into our system to see if we can locate your booking: • Name of the property: • Dates of stay: • Full guest name & name of the person contacting us: • Email address used to make the booking:

@GloriaP67166475 Hi there, we have just responded to your DM. Please, check. Thank you.

@mayanferrer Hi there, we regret to hear about that. We've responded to your inquiry via direct message; kindly check your DM at your convenience.