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the video shows one of our newly reconfigured aircraft. To keep travel affordable, these planes now fit an extra row with seat pitches from 28–38 inches, comparable to other North American airlines. We’re listening to guest feedback on comfort while keeping safety our top priority.

@MargauxPeckLaw Airlines use tiered pricing based on seat availability. As lower-priced seats sell out, fares rise incrementally until the flight is full. A sudden price jump can happen if a few people book at once, like a family or group. Our apologies for any inconveniences.

We are pleased to announce that WestJet and Scandinavian Airlines System (SAS) have expanded their codeshare partnership. WestJet guests can book travel to Sweden, Norway, Denmark and Finland via the airline’s non-stop service between Halifax and Copenhagen with the convenience of a single ticket. Learn more here: ms.spr.ly/6016QtJAI

The video shared is of one of our newly reconfigured aircraft. Previously, this aircraft operated with an all-economy cabin layout. WestJet pioneered making air travel available to more Canadian, through our ability to keep costs low and to offer affordable airfares – to continue to do so, we need to try new products, these aircraft accommodate an extra row by varying seat pitch between 38 and 28 inches. These pitches are in line with what you’ll find across North American airlines. We have 21 aircraft in this configuration at this time. We are closely monitoring guest and employee feedback to assess the product’s performance, comfort and suitability, while ensuring our unwavering commitment to safety remains at the forefront of every decision we make. Because safety is so important to us, it’s worth noting as part of the reconfiguration, the aircraft underwent an extensive safety and certification process. All modifications were completed in accordance with Transport Canada’s rigorous airworthiness standards and WestJet’s own high internal safety requirements.

Mexico Travel Update We are continuing to monitor the ongoing situation in Mexico, with safety as our priority. We will resume scheduled service to and from PVR - Puerto Vallarta GDL - Guadalajara ZLO - Manzanillo beginning Tuesday, February 24. Tourist and resort areas remain open and continue to serve visitors. Our flexible/change policy remains in effect until February 27: westjet.com/en-ca/news/20… All guests travelling to and from Mexico with WestJet over the next few days are advised to check the status of their flight before heading to the airport: westjet.com/en-ca/flights… Continue to stay informed by regularly checking travel advisories: westjet.com/en-ca/get-tra…

Hi there. Thank you for reaching out. The video shared is of one of our newly reconfigured aircraft. Previously, this aircraft operated with an all-economy cabin layout. WestJet pioneered making air travel available to more Canadian, through our ability to keep costs low and to offer affordable airfares – to continue to do so, we need to try new products, these aircraft accommodate an extra row by varying seat pitch between 38 and 28 inches. These pitches are in line with what you’ll find across North American airlines. We have 21 aircraft in this configuration at this time. We are closely monitoring guest and employee feedback to assess the product’s performance, comfort and suitability, while ensuring our unwavering commitment to safety remains at the forefront of every decision we make. Because safety is so important to us, it’s worth noting as part of the reconfiguration, the aircraft underwent an extensive safety and certification process. All modifications were completed in accordance with Transport Canada’s rigorous airworthiness standards and WestJet’s own high internal safety requirements.

@BButlerTweets Hi Blake, We’re sorry to hear about the experience you and your family went through. Please send us a direct message, we would like to look into this matter.

@623MikeP Hi, check in counters are open three hours before departure in Orlando.