@_msec_ Hi. Your plan’s calls and texts allowance can be used in the EU and selected destinations just like at home and at no extra cost. There’s just a fair use limit on data of 5GB. Full details on roaming can be found here, t.co/meGpbQY8EU - giffgaff Jade

@GThompson5241 Hello Gaily, we are sorry to hear this. Please send us a direct message so that we can get some more information to advise you further. - giffgaff Ann

@Gowithbazza1 Hi Barry. Try using your member name instead to login. if you still need assistance please send us a private message. -giffgaff Gavin.

@wk1703 Oh dear, Wolfie. If you have been in touch with our online agents through your account we recommend that you update your case if you haven't done so already, and they will do their best to continue assisting you, and help you get this sorted as soon as possible - giffgaff Hannah

@huttahfiya Oh dear. Rest assured that our agents will be able to help you get this sorted through your case. They can take up to 24 hours but are generally much faster, and you can keep an eye out for updates on your case here, t.co/Aqsl6QvMN1 - giffgaff Hannah

@BeardedDM84 Hi there. Sure, please drop us a DM with more information. - giffgaff Tasbiya

@Leewallace89133 Hi there. Oh, dear. We understand it's important to have a good signal. Can you please send us a private message with the full UK postcode of your location, so we can check if there are any issues in your area? - giffgaff Gavin

@lauraleanne2223 Hi Laura. Sure, please drop us a DM with more information. - giffgaff Tasbiya

@stitch_83 Hi Pete. Rest assured our complaints team will aim to respond to you within 5 working days of your last message. If this time has passed please send us a DM with your case reference number, and we can check the status of this on our end - giffgaff Hannah

@FullCircleNE Hi there. Please drop us a DM, so we can advise further. - giffgaff Tasbiya

@xLuciaSerrano That's not right. Are you able to send us a DM with your full postcode, so we can check for any issues in the area. - giffgaff Jeanette

@roseabel Hi Roseabel. We are currently facing issues with logging into https://t.co/Nk839U4AZE, the app and the community. Once everything is back up and running, please can you get in touch with our agents here, https://t.co/GjL34O2eLI, so they can investigate this for you.

@awokenotwoke Hi there. Can you pass along your post code, and we can check the network in your area? - giffgaff Hannah

@AuldDizgustin Hi there. Please ensure the offer is enabled through your giffgaff app, on the 'Extras' section. You can also ensure the right plan is set to auto-renew here, t.co/zIIgahudUY - giffgaff Jeanette

@TruthSpeak01 We can appreciate this must be very frustrating for you. If you can send us a DM with more information, we can assist you further. If you've had no reply from our agents or complaints team, please also include your case reference number for this. - giffgaff Jeanette

@wk1703 We're glad to hear this has been sorted out. Have a great weekend. - giffgaff Gavin

@HarlieKenyon Hello Harlie, we have responded to your direct message. - giffgaff Ann

@_bethrobinson Hi Beth. Has your mum been in touch with one of our online agents through her account? - giffgaff Hannah

@cantabridgi Hi there. Oh, dear. We understand it's important to have a good signal. Can you please send us a private message with the full UK postcode of your location, so we can check if there are any issues in your area? - giffgaff Gavin

@andysyers98 We've replied to your DM about this. - giffgaff Jeanette