@_msec_ Hi. Your plan’s calls and texts allowance can be used in the EU and selected destinations just like at home and at no extra cost. There’s just a fair use limit on data of 5GB. Full details on roaming can be found here, t.co/meGpbQY8EU - giffgaff Jade

@stitch_83 Hi Pete. Rest assured our complaints team will aim to respond to you within 5 working days of your last message. If this time has passed please send us a DM with your case reference number, and we can check the status of this on our end - giffgaff Hannah

@andysyers98 We've replied to your DM about this. - giffgaff Jeanette

@boujeeasshoe Have you raised a case directly through your account about this using ask an agent? - giffgaff Ann

@_msec_ Hi. If you are having issues roaming, please can you get in touch with our agents through your account here, https://t.co/GjL34O2eLI, so they can investigate this for you as soon as possible - giffgaff Jade

@Gaymc13 Hi Gay. We have been replying to your messages over on Facebook - giffgaff Jade

@kazzie222 Hi Kazzie. We appreciate that this is disappointing. You can contact our agents about this here, t.co/5QjpvqmMTo - giffgaff Hannah

@steeofg123 Hi there. We appreciate that this would be frustrating. Please can you contact our agents directly through the account here about this, t.co/M9xOBAAWM1 - giffgaff Hannah

@uk_visit_europe Hi there. How can we help you this evening? - giffgaff Jeanette

@27kaykay27 We’re continuing to build our broadband offering with the help of our trialists. Once we’ve got a product that we know they love,and would recommend to their friends and family, we’ll be in a position to make it more widely available. Hopefully later this year.- giffgaff Jeanette

@_W33_Shane Thank you for this, Shane. There aren't currently any reported issues in your area, so we would recommend that you switch your phone off and on again if you have not done so already. This does fix issues with the network more often than you would expect. (1/2)

@viennasomerset Hi Vienna. This is a different process from changing your number, so it doesn't count as a number change. Using a PAC code to port your number to another provider will deactivate your SIM card and cancel your account. t.co/CJSxW6tNt0 - giffgaff Gavin

@david27328 Hi David. Can you please send us the link in a DM? - giffgaff Hannah

@PaulGeeNow Please raise a case directly from your account here, t.co/pvuIEbuFE9 then select Calls, texts and data not working then filter down the options closest to your issue. Then an agent can look into this further for you. - giffgaff Ann

@scott_ainslie Hi Scott. Oh, dear. We understand it's important to have a good signal. Can you please send us a private message with the full UK postcode of your location, so we can check if there are any issues in your area? - giffgaff Gavin

@tony2905tony Hi Tony. Oh dear, that's definitely not right. Please drop us a DM, so we can help. - giffgaff Tasbiya

@atenrad Hi Amelia, we understand how frustrating this must be for you. Please can you provide your case reference number, so we can investigate this. You can find your case reference number here, t.co/Aqsl6QvMN1 - giffgaff Megan

@AshV90 Hi Ash, we already replied to your DM if you'd like to refresh the page and check again. - giffgaf Gavin

@wighteyrightey1 Hi there, please send us a DM, so we can look into this for you. - giffgaff Megan

@whosjohndoe66 Hi John. We've had another look at the mast in your area, and unfortunately it is still down. We do not have an update on when exactly this will be back up and running, but you can keep an eye out for any updates on this here, t.co/mD3R6OWCTN - gifgaff Jade